Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to let us know about a problem.

Because our products ship directly from our supplier's warehouse, international return shipping typically costs more than the item itself — so in most cases, you won't need to send anything back to us. Instead, we resolve issues based on photos and a brief description, and offer a replacement or refund directly.

Damages, defects, and wrong items
If your item arrives damaged, defective, or isn't what you ordered, contact us at official@comsinfo.com within 30 days of delivery with photos of the item and a short description of the issue. We'll offer you a free replacement or a full refund — whichever you prefer — and you won't need to return the original item.

Change of mind
If you no longer want an item that isn't damaged, defective, or incorrect, contact us within 30 days of delivery at official@comsinfo.com. Depending on the product, we may offer a partial refund, store credit, or ask that you return the item at your own cost — we'll confirm which applies when you reach out. Items sent back without first contacting us will not be accepted.

Exceptions / non-returnable items
Certain types of items cannot be returned or refunded for change of mind, such as digital downloads once accessed, custom or personalized items, and gift cards. This doesn't affect your rights for damaged, defective, or incorrect items above.

Exchanges
If you'd like a different color or variant instead of the item you received, contact us at official@comsinfo.com and we'll arrange it — in most cases this is handled as a replacement shipment rather than requiring you to send anything back first.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, for any reason and without justification. Contact us within this period at official@comsinfo.com to arrange a refund; depending on the item, we may ask for photos confirming its condition, or ask you to return it, in line with applicable EU consumer law.

Refunds
We will review your request and let you know whether it's been approved within a few business days. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take extra time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at official@comsinfo.com.