Terms of Service

Last updated: September 18, 2026

These Terms of Service ("Terms") govern your access to and use of the COMS website, and any related content, features, tools, products, and services (the "Services"), operated by COMS ("COMS," "we," "us," or "our"). Our store is powered by Shopify.

By accessing or using the Services, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use the Services. If there is a conflict between these Terms and our Privacy Policy, the Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

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1. Eligibility

You must be of the age of majority in your jurisdiction, or have the consent of a parent or legal guardian, to use the Services and to enter into a purchase with us. By using the Services, you represent that you meet this requirement.

2. Your Account

If you create an account, you're responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at official@comsinfo.com if you suspect unauthorized use of your account. We may suspend or terminate accounts that violate these Terms.

3. Products, Pricing, and Availability

• We make reasonable efforts to display accurate product descriptions, images, and pricing, but errors may occur. If we discover a pricing or listing error on an order you've placed, we will contact you before charging your final payment method, and you may choose to proceed at the corrected price or cancel your order.
• All prices are listed in the currency shown at checkout and are subject to change without notice, though changes will not affect orders already confirmed.
• Products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion, including in cases of suspected fraud or resale.

4. Orders and Payment

• By placing an order, you're making an offer to purchase, which we may accept or decline.
• Payment is processed securely through our payment processor at the time of order. We do not store full card numbers on our own systems.
• You confirm that any payment information you provide is accurate and that you're authorized to use the payment method.

5. Shipping and Delivery

• Shipping timeframes and costs are estimates provided at checkout and are not guaranteed, as they depend on our carriers and factors outside our control.
• Risk of loss and title for products pass to you upon our delivery to the carrier, unless otherwise required by applicable consumer law in your jurisdiction.
• You're responsible for providing an accurate shipping address. We are not responsible for orders delayed or lost due to incorrect address information provided at checkout.

6. Returns, Exchanges, and Cancellations

• Returns are accepted within 30 days of delivery for items in the same condition you received them — unworn or unused, with tags, and in original packaging — along with proof of purchase. See our Refund Policy for full details.
• To start a return or exchange, contact us at official@comsinfo.com with your order number.
• Nothing in this section limits any statutory right you may have under the New Zealand Consumer Guarantees Act, or equivalent consumer protection law in your jurisdiction, which may provide rights beyond what's stated here.

7. Intellectual Property

All content on the Services — including text, graphics, logos, product designs, and the COMS name and branding — is owned by or licensed to COMS and is protected by intellectual property law. You may not copy, reproduce, distribute, or create derivative works from this content without our prior written permission, except as necessary to use the Services for their intended personal, non-commercial purpose.

8. User Conduct

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to the Services, other accounts, or our systems.
• Interfere with or disrupt the operation of the Services.
• Submit false, misleading, or fraudulent information, including in connection with an order or return.
• Use automated means (bots, scrapers) to access the Services without our permission.

9. Reviews and User Content

If you submit reviews, comments, or other content to us, you grant COMS a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with the Services and our marketing. You're solely responsible for the content you submit, and you confirm it does not violate any third party's rights.

10. Third-Party Links and Services

The Services may link to third-party websites or use third-party tools (for example, Shopify's own infrastructure, payment processors, or shipping carriers). We do not control and are not responsible for the content, policies, or practices of third parties. Your use of any third-party service is subject to that party's own terms.

11. Disclaimers

The Services and all products are provided "as is" and "as available," without warranties of any kind, express or implied, except where required by law. We do not warrant that the Services will be uninterrupted, error-free, or completely secure. To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Nothing in this section excludes or limits any guarantee, right, or remedy that cannot lawfully be excluded under applicable consumer protection law, including the New Zealand Consumer Guarantees Act.

12. Limitation of Liability

To the maximum extent permitted by law, COMS will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising from your use of the Services or products, even if we've been advised of the possibility of such damages. Our total liability for any claim arising from these Terms or your use of the Services will not exceed the amount you paid us for the product or Service giving rise to the claim.

This section does not limit liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify and hold COMS harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your violation of these Terms or your misuse of the Services.

14. Changes to the Services or These Terms

We may modify, suspend, or discontinue any part of the Services at any time. We may also update these Terms from time to time; the revised version will be posted on this page with an updated "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

15. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, including for violation of these Terms. Sections that by their nature should survive termination (including Sections 7, 11, 12, and 13) will continue to apply.

16. Governing Law and Disputes

These Terms are governed by the laws of New Zealand, without regard to conflict-of-law principles. Subject to any mandatory consumer protection rights you may have in your own jurisdiction, you agree that any dispute arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts of New Zealand.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Us

Questions about these Terms can be sent to:

Email: official@comsinfo.com Post: 101 Woburn Road, Wellington Region, Lower Hutt 5010, New Zealand